Return Policy for Sultan

Welcome to Sultan, where we put the needs of our customers first. Our Return Policy is intended to give you clarity regarding the eligibility requirements, the return procedure, and your rights as a valued customer. 

1. Eligibility for Returns:

1. Within 30 Days: After the date of delivery, you have 30 days to return any qualifying items. We might not be able to handle your return after this time.
2. Unopened and Unused: Products must be in the same condition as when they were delivered, unopened, and unused to qualify for a return. The tags and original packaging need to be present.

 2. Methods for Starting a Return: 

1. Get in Touch: Within the 30-day return window, please email [Contact Email] to start the return process. Give your order number and the specifics of the item(s) you wish to return, and the reason for the return. 
2. Return Authorization: Our staff will issue you a Return Authorization (RA) number and instructions on how to proceed with the return after confirming your request.

3. Shipping for returns: 

1. Customer Responsibility: Unless the return is the result of an error on our part (e.g., the incorrect item was shipped or the item arrived damaged), customers are liable for the expense of return postage.
2. Packaging: Make sure the item is packed safely and include a copy of the original packing slip along with the RA number. For your return, we advise use a trackable delivery method.
3. Refund Process:
4. Inspection: Our staff will examine the item or items after receiving your return to make sure they satisfy the requirements for eligible returns.
5. Issuance of Refund: Should the return be accepted; your original payment method will be refunded. Please be aware that there is no reimbursement for shipping expenses.

5. Non-Refundable Products: 

Returns may not be accepted for some purchases, including gift cards, sale items, and perishable goods. For further information, please read the product description.

6. Damaged or Incorrect Items:
7. Reporting Issues: Please get in touch with us within 7 days of delivery if you receive an item that is damaged or the wrong item. To help with a speedy response, include as much information as you can, including any relevant images.
8. Resolution: We will make every effort to look into and address any problems pertaining to defective or incorrect items, providing replacements or refunds as needed.

7. Contact Us:

Please email us at [Contact Email] with any questions or concerns you may have about our return policy.  I appreciate that you choose Sultan. We value your trust and strive to ensure your pleasure with our items while streamlining the return process as much as possible.